How can I contact you ?
We have 24/7 Live Chat on the website, or email firstname.lastname@example.org
What size should I order ?
Head to our 24/7 Live Chat or email email@example.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here
How much does delivery cost ?
We offer free international delivery for orders over 200€. Moroccan Touch uses Fedex for all orders.
|Region||Carrier||Estimated delivery||Orders < 200€||Orders > 200€|
5-7 working days
5-10 working days
5-10 working days
|Rest of the world||Fedex||5-10 working days||28€||Free|
How can I change or cancel my order ?
If you need to make any changes to your order, please contact us at firstname.lastname@example.org within 8 hours of placing your order. We will not be able to make any changes beyond that period.
When will my order arrive ?
We generally deliver all orders in 5-10 working days.
Moroccan Touch uses Fedex for all orders.
How can I track my order ?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email email@example.com
What payment methods does Moroccan Touch accept ?Currently we accept Credit Card Payments.
If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at firstname.lastname@example.org to arrange this.
Will I have to pay any duties and taxes on top of my order ?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Moroccan Touch does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Moroccan Touch, please contact your local customs office to find out more information if you are unsure of the charges.
How do I take care of my Moroccan Touch pieces ?
Dry clean or handwash • Do Not Bleach • Do Not Tumble Dry
What is your return policy ?We offer 14-days hassle-free return for your order.
The item/s must be in original condition, unworn and unaltered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Moroccan Touch offers a full refund (item price excluding original shipping cost).
All returns can be sent to our Returns Warehouse based in Morocco :
26 rue point du jour
How do I request a return ?
To initiate a return, simply email us at email@example.com using the e-mail address used to process your order within 14 days of receiving your parcel.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
Moroccan Touch cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
What if the item I receive is damaged or faulty ?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org so we can urgently review the matter for you!