Terms and Conditions of Sale

Moroccan Touch · Last updated: 20 October 2026

1. Who we are

Moroccan Touch is operated by YAZINA, a French société par actions simplifiée (SAS), registered with the Paris Trade and Companies Register under number 878 934 116, with its registered office at 10 rue de la Paix, 75002 Paris, France.

Contact: care@moroccantouch.info.

2. Prices and payment

Prices are in euros (€), unless another currency is displayed for your market, with import duties and taxes included only for destinations specified as DDP in our delivery policy. The currency and total payable are shown at checkout before you confirm your order. Shipping charges are shown separately.

Payment is due in full when you order, using the payment methods available at checkout.

3. Orders and cancellations

Your order is confirmed when you receive our confirmation email. If an item is unavailable, there is a manifest pricing error or suspected fraud prevents fulfilment, we will contact you and, if the order is cancelled, refund any amount paid without undue delay and within 14 days.

You may request cancellation before dispatch by emailing our customer care team. For a piece made to your individual measurements or otherwise clearly personalised, cancellation is not available once production has started, except where required by law. Standard made-to-order pieces remain subject to the statutory withdrawal rights described below.

4. Shipping and delivery

Shipping rates by destination

We deliver with DHL Express to destinations available at checkout. There is no minimum order value.

Free-shipping thresholds apply to the value of the items after discounts, excluding shipping. Euro amounts are converted into your selected currency where applicable. Delivery charges and currency equivalents are shown before payment.

Other European destinations: please contact care@moroccantouch.info before ordering to confirm shipping charges, free-shipping eligibility and import duties and taxes for your country.

Other destinations: existing shipping rates remain €50 with complimentary shipping from €1,000 for the United Kingdom, Canada, Australia and New Zealand; US$55 with complimentary shipping from US$900 for Martinique and Saint Barthélemy. Applicable import duties and taxes remain included for these destinations. For any destination not listed, please contact our team before ordering.

Import duties & taxes

Gulf countries — DDP: orders to Qatar, Kuwait, the United Arab Emirates, Oman, Bahrain and Saudi Arabia include applicable import duties and taxes. There are no additional import duties or taxes to pay on delivery. If the carrier requests an import payment, please contact us before paying.

United States and France — DAP: shipping charges do not include import duties, import taxes or the carrier's customs-clearance fees. Any applicable amounts are payable by the recipient to the carrier or customs authorities. Please contact us before ordering if you need assistance estimating these charges. Complimentary shipping, where available, does not waive these import charges.

Delivery time includes processing plus DHL transit. The product page indicates whether your piece is in stock or made to order.

Gulf countries: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Business days exclude weekends and public holidays.

High season (November–March): any extended processing time will be stated on the product page or communicated before you place your order. Contact us to confirm timing if you need a piece for a particular date.

Eid and special occasions: order deadlines depend on the piece, stock availability and destination. Please email care@moroccantouch.info before ordering for confirmation; delivery for an occasion is not guaranteed unless expressly confirmed.

We send tracking details by email when your order ships. If delivery is delayed, contact us for assistance. Your statutory rights in the event of late or failed delivery remain unaffected.

5. Returns and refunds

You have 14 calendar days from delivery to notify us that you wish to withdraw from your purchase, without giving a reason. Email care@moroccantouch.info with your order number and the items concerned, or send an unambiguous statement to YAZINA at 10 rue de la Paix, 75002 Paris, France. We will provide return instructions and the appropriate parcel return address. Return the items within 14 days of notifying us.

Items should be unworn, unwashed and unaltered, with their original tags and protective packaging. You may try a garment on as you would in a shop. You are responsible only for any diminished value caused by handling beyond what is necessary to establish its nature, characteristics and fit; statutory withdrawal rights are not automatically lost because packaging or a tag is missing.

Personalised pieces: pieces made to your individual measurements or clearly personalised at your request, including requested custom alterations, are excluded from change-of-mind returns where permitted by law. A standard size or colour made after ordering is not automatically excluded. Statutory rights relating to faulty or non-conforming goods always apply, including to personalised and sale items.

Return shipping: a €50 fee per return shipment is deducted from your refund when you use our arranged return service. This covers return carriage, not an administration or restocking fee. If you choose your own carrier, you pay that carrier's direct return cost and we do not also deduct our €50 service fee. Contact us for the return destination and customs instructions.

Refunds: we refund without undue delay and within 14 days of your withdrawal notification. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Refunds use the original payment method unless you agree otherwise without cost. Your bank may take additional time to display the refund.

For withdrawal from the entire order, we also refund the original standard delivery charge; any extra charge for a more expensive delivery option is excluded. Applicable taxes included in the refunded purchase price are refunded where legally required. Amounts paid directly to customs or a third party may require a separate claim to that authority. Nothing in these terms excludes a refund required by applicable law.

Optional withdrawal notice: send the following information to care@moroccantouch.info or YAZINA, 10 rue de la Paix, 75002 Paris, France: “I hereby give notice that I withdraw from my contract of sale”, followed by the item name, order number, order date, delivery date, your name, address and date of notification. Add your signature only if sending the notice on paper. Use of this wording is optional.

6. Damaged, faulty or incorrect items

Contact care@moroccantouch.info as soon as possible, with your order number and, where possible, photos. We will arrange an appropriate repair, replacement, price reduction or refund in accordance with applicable law, at no cost where the claim is covered. No €50 return fee applies to a faulty, damaged or incorrectly supplied item for which we are responsible.

Your legal rights, including the French legal guarantee of conformity and warranty against hidden defects where applicable, remain unaffected by our commercial return conditions.

7. Personal data

We process personal data to manage orders, payments, delivery and customer service, and for the other purposes and legal bases described in our Privacy Policy, including marketing and cookies where applicable.

8. Governing law and disputes

These terms are governed by French law. This choice does not deprive consumers of mandatory protections in their country of habitual residence. Disputes may be brought before the competent courts in Paris, France, or any other court available to the consumer under mandatory jurisdiction rules; this clause does not impose exclusive Paris jurisdiction on consumers.

For a complaint, first contact care@moroccantouch.info so that we can seek an amicable resolution.