shipments & RETURNS
At Moroccan Touch, we are committed to making your shopping experience as seamless as possible. Below you'll find everything you need to know about shipping, delivery and returns.
SHIPPING
We ship worldwide with DHL Express. If your country does not appear at checkout, please contact our Customer Care team.
All orders are shipped exclusively with DHL Express, ensuring reliable worldwide delivery and full tracking.
Enjoy complimentary DHL Express shipping worlwide on orders over β¬300.
For orders under β¬300, shipping fees are calculated at checkout according to your destination country.
Ready-to-ship pieces are dispatched within 2β5 business days. Made-to-order pieces require approximately 25 business days before shipment. DHL Express delivery usually takes 2β5 business days depending on the destination.
Customs, Duties & Taxes
Orders shipped outside Morocco may be subject to customs duties, import taxes or local fees imposed by your country's customs authorities. These charges are not included in the purchase price or shipping costs and remain the responsibility of the customer.
Import duties and taxes are determined by the customs regulations of each destination country and are collected by local customs authorities or the shipping carrier.
Returns & Exchanges
Returns are accepted within 14 days of delivery. Items must be unworn, unused and returned with their original tags.
An amount will be deducted from the refund for each return shipment. The cost that will be held from your reimbursment is β¬100.
Made-to-order pieces cannot be returned or exchanged unless they arrive damaged or defective.
Contact our Customer Care team with your order number. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
Order Information
If production has not started or the order has not shipped, we will do our best to accommodate your request.
A DHL Express tracking number will be emailed once your order has been dispatched.
need more help ?
we are here for you
WhatsApp: +212 662 82 18 23
Email: care@moroccantouch.info
Monday β Friday | 10:00 AM β 6:00 PM (GMT+1)
